This Privacy Policy describes how Startease Agent LLC ("we," "us," or "our") collects, uses, and protects information about you when you visit our website at acxelense.com, use our services, or communicate with us. By using our website or services, you acknowledge the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information processed through the services we operate on behalf of our clients.
Information you provide directly includes:
- Contact details (name, email address, and phone number) when you submit our free audit form, book a discovery call, or contact us;
- Business information (business name, website URL, and the challenges you select) submitted through our audit form;
- Scheduling details provided when booking a discovery call through our scheduling provider;
- Information you provide when you become a client, including onboarding and configuration details needed to set up and manage your services.
When you interact with AI voice agents that we deploy, we may process call recordings, transcripts, and related call metadata in order to operate, monitor, and improve those agents.
We also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, referring pages, and pages viewed. See the Cookies & Tracking section below.
2. How We Use Information
We use the information we collect to:
- Provide, operate, maintain, and improve our website and services;
- Prepare and deliver your free AI-powered growth audit;
- Respond to your inquiries, book discovery calls, and communicate with you;
- Process, store, and analyze calls handled by our voice agents in order to operate, monitor, and improve those agents;
- Send service-related communications (such as appointment reminders and account updates) and, where you have opted in, marketing communications;
- Comply with legal obligations and enforce our Terms of Service.
We do not use your information for purposes materially different from those described in this policy without notifying you and, where required by law, obtaining your consent.
3. SMS & Communications
By providing your mobile phone number and affirmatively opting in — for example, by checking the SMS consent box on our website form or verbally agreeing during a discovery call — you consent to receive text messages from us, including appointment reminders, service updates, follow-ups, and promotional offers.
- Opt in: provide your mobile number and affirmatively opt in via our web forms or during a call. Consent is not a condition of purchase.
- Opt out: reply STOP to any message at any time. We will send a final confirmation message and will not send further messages unless you opt in again.
- Help: reply HELP to any message, or email mayank@acxelense.com, for assistance.
- Frequency: message frequency varies.
- Costs: message and data rates may apply.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
You may also opt out of marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us directly. Service-related communications (such as responses to your requests) are not marketing messages.
4. Data Sharing Policy
We do not sell or rent your personal information. We share information only in the following circumstances:
- With service providers and processors who help us operate our business (listed under Third-Party Services below), under contracts that require them to protect your information and use it only to provide services to us;
- When required by law, regulation, or valid legal process;
- In connection with a merger, acquisition, or sale of assets, subject to this policy.
We collect and store SMS consent records — including the phone number, timestamp, and the opt-in language used — in our customer relationship management (CRM) system. This consent data is used solely to document your opt-in and is never shared for marketing or promotional purposes.
5. Cookies & Tracking
We use cookies and similar technologies to operate our website, remember your preferences (for example, your voice widget provider selection, which is stored locally in your browser), and analyze website usage. Our hosting provider, Vercel, provides privacy-friendly, cookie-less analytics.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
6. Data Security
We implement industry-standard administrative, technical, and physical safeguards — including TLS encryption in transit and role-based access controls — designed to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Third-Party Services
We rely on trusted third-party providers to operate our business. Our primary customer relationship management (CRM) platform and data processor is GoHighLevel, which stores contact information, communication history, and SMS consent records on our behalf. We also use:
- Vapi AI and Retell AI — voice agent platforms that process call audio, transcripts, and call metadata for the agents we deploy;
- ElevenLabs — voice synthesis for agent voices;
- Cal.com — appointment scheduling;
- Supabase — database and authentication for our platform;
- Vercel — website hosting and analytics;
- Stripe — payment processing, where applicable.
These providers act as processors and may only use information to provide services to us. Each provider operates under its own privacy policy, which we encourage you to review.
8. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal information;
- Correct inaccurate information we hold about you;
- Request deletion of your personal information;
- Opt out of marketing communications;
- Withdraw consent to SMS messages at any time by replying STOP;
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, email us at mayank@acxelense.com. We may need to verify your identity before processing your request, and we will respond within the timeframe required by applicable law.